Terms and Conditions
Policies:
- One person must be identified by the family who will be responsible for communicating with the home health care department.
- Patient data must be updated if contact numbers or home addresses change.
- The patient/family must treat the Renewed Care staff in an appropriate manner.
- A caregiver/or family member must be available during the therapy session who can ask questions regarding the patient’s care/condition but must not interfere with the therapy session.
- The patient must be prepared and clean for the session before the home health care team arrives.
- Please eat your meal and prescribed medications before the session as directed by the physician responsible for the case.
- The family must prepare a place for the home health care team where they can provide their services without interruption, such as the presence of a television, family visitors, or other family members during the session, in order to protect the patient’s privacy.
- The patient must stay in one home during the period of treatment: the continuity of treatment – in the event that the patient changes his location – depends on the possibility of having appointments in the new area.
- The length of your stay depends on the medical recommendations of the treating medical team and is subject to change according to your medical and rehabilitation needs during the program.
- The team will give you a (service acknowledgment form) to sign at each visit to confirm that you have received the service.
Cancellation Policy:
- If you wish to cancel in advance or change the date of a visit during the contract period, we would appreciate you notifying us at least 24 hours before the scheduled visit time, excluding weekends. If we are notified less than 24 hours before the visit, the full value of the visit will be charged to the client’s account.
- In the event that you wish to cancel the entire contract – before the start of the treatment plan – the cancellation request must be submitted a week before the start of the treatment plan. If the cancellation request is submitted less than a week before the start of the contract, a cancellation fee of 5% of the total value will be calculated. The contract and return the remaining balance to the customer. – If any – .
- In the event of a desire to cancel the contract during the contract period and the full value of the contract has been paid by the client – and the implementation of the treatment plan has begun – the value of the services that were provided to the patient from the beginning of the contract will be recalculated on the basis of the original price of the services before the discount and the remaining balance is returned. For the customer.
- In the event that the client wishes to stop the treatment plan during the implementation period and change the service to another service, the cancellation conditions mentioned above will be applied, and then the patient’s remaining balance – if any – will be transferred for the required service.
- If the appointment is canceled after the team arrives at your home, the entire cost of the visit will be charged to the client’s account.
- The treatment will be canceled if the door to the house is not opened and the team waits for more than 15 minutes.
- All requests to change or cancel appointments are subject to the evaluation of the treating physician to ensure the effectiveness of the treatment plan and achieve the maximum benefit for the client.
- Any service provided to the customer by a third party (laboratory tests – x-rays – etc.) is subject to the cancellation policy of the third party and the terms and conditions mentioned above do not apply to it.
Situations under which your home medical care program will be stopped:
- If your goals are met.
- If you are admitted to any hospital for more than 24 hours.
- If the cancellation is made after the care team arrives 3 times in a row without informing the home health care department.
- If you are traveling/or have been suspended for more than 5 days, which requires a new referral if follow-up is necessary.
- Any unethical behavior by the patient/family towards home health care staff.
- There is no financial funding for the service
